Refund & Cancellation Policy

1. Overview

At LeadPacket, we are committed to providing high-quality educational content and ensuring customer satisfaction. This policy outlines our refund and cancellation terms for all courses and services purchased through our platform.

2. Refund Policy

2.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all course purchases. If you're not satisfied with your course within 30 days of purchase, you may request a full refund.

2.2 Refund Process

1. Submit refund request through our support portal
2. Provide reason for refund request
3. Our team reviews the request within 2-3 business days
4. If approved, refund is processed within 5-7 business days
5. Refund appears in your original payment method

3. Cancellation Policy

3.1 Course Cancellation

You may cancel your course enrollment at any time. However, refund eligibility depends on the cancellation timeline:

3.2 Subscription Cancellations

For subscription-based courses:

• Cancel anytime through your account settings
• Access continues until the end of current billing period
• No refunds for partial billing periods
• Immediate cancellation for policy violations

4. Non-Refundable Items

The following items are non-refundable:

5. Special Circumstances

5.1 Technical Issues

If you experience technical difficulties that prevent course access:

• Contact our technical support team immediately
• We'll attempt to resolve issues within 48 hours
• If issues persist, full refund will be provided
• Alternative access methods may be offered

5.2 Course Discontinuation

If we discontinue a course you've purchased:

• Full refund will be provided automatically
• Alternative course options may be offered
• Credit towards future courses may be provided
• 30-day advance notice will be given when possible

5.3 Medical Emergencies

For documented medical emergencies:

• Full refund available with medical documentation
• Course access may be extended upon recovery
• Special arrangements can be made for completion

6. Refund Processing

6.1 Processing Time

• Review Period: 2-3 business days
• Processing Time: 5-7 business days
• Bank Processing: 3-10 business days (varies by bank)
• Total Timeline: 10-20 business days

6.2 Refund Methods

Refunds are processed to the original payment method:

• Credit/Debit Cards: Refunded to original card
• UPI Payments: Refunded to UPI ID
• Net Banking: Refunded to bank account
• Digital Wallets: Refunded to wallet account

7. How to Request a Refund

8. Dispute Resolution

If you disagree with a refund decision:

9. Policy Updates

We may update this Refund & Cancellation Policy from time to time. Changes will be communicated through our platform and email notifications. Continued use of our services constitutes acceptance of updated policies.

10. Contact Information

For refund and cancellation inquiries: